Hospitality Technology Solutions in the UAE

Key trends and pressures

• Direct booking and ordering

  Hotels and restaurants want more reservations and orders through their own websites and apps, reducing reliance on third-party platforms and their commissions.

• Multi-outlet F&B groups

  Growing restaurant brands need central purchasing, recipe control and consolidated reporting across several outlets and concepts.

• Workforce flexibility

  Seasonal peaks and event-driven demand make flexible rostering, part-time staff and accurate overtime tracking more important.

• Guest reviews shape demand

  Search results, maps listings and review scores increasingly decide where visitors and residents stay and eat.

• 01

  PMS, POS and accounting not connected

  Room revenue, outlet sales and payments are exported and re-entered into finance, delaying daily revenue reports and month-end close.

• 02

  Food cost leakage

  Without recipe costing and stock counts linked to sales, waste, over-portioning and supplier price changes go unnoticed.

• 03

  Complex shift and roster management

  Split shifts, overtime, public holidays and Ramadan working hours are hard to plan and pay correctly for large front-line teams.

• 04

  Correct fees and charges on bills

  Hotel and restaurant bills can include VAT, service charges and applicable government fees, and each must be calculated and reported correctly.

• 05

  Commission-heavy distribution

  Heavy dependence on online travel agencies and delivery apps reduces margin and limits your direct relationship with guests.

• 06

  High staff turnover

  Frequent joiners and leavers create constant onboarding, visa processing, final settlements and training effort.

• Right Team

  We assemble HRMS and ERP specialists for multi-outlet operations, covering rostering, recipe costing, central purchasing and PMS or POS integration.

• Right People

  We match you with professionals who understand shift-based rosters, service charges, government fees on bills and guest-facing operations across the UAE.

• Right Products

  We help you compare HRMS, PMS-integrated ERP, guest CRM and direct booking options against your properties, outlets, budget and goals.

• Digital TransformationWe review the guest journey and back-of-house processes together, from booking and check-in to kitchen orders, purchasing and night audit. The roadmap connects your PMS, POS and finance so daily figures are ready each morning without manual consolidation.
• ERPWe implement ERP for central purchasing, recipe and menu costing, inventory by outlet and consolidated accounting across properties or restaurant brands. A guest CRM brings together stay history, preferences and loyalty data to support repeat visits and targeted offers.
• HRMS / HCMHospitality teams are shift-based, multi-skilled and often large. We set up an HRMS with rota planning, time and attendance, overtime and holiday pay rules, service charge distribution where applicable, and WPS payroll, plus tracking of visas and staff documents.
• Digital MarketingWe help you present a distinct identity for each property, restaurant or concept, with campaigns timed to the winter season, major events and Ramadan. Content and offers are planned to drive direct bookings and reservations, within UAE Media Council rules for advertising and influencer collaborations.
• SEOWe optimise your website and Google Business Profiles for searches like hotels, brunches or restaurants in a specific neighbourhood, city or emirate. Menu, event and room pages are structured so search engines can show accurate details, and review management supports local rankings.
• Tax & ComplianceHotels, caterers and F&B groups issue invoices to corporate clients, event organisers and travel partners. We assess how e-invoicing will affect these B2B flows, check how charges and fees are represented, and connect your finance system to an Accredited Service Provider; confirm requirements with the FTA.

1. 1

   Property and outlet review

   We visit or review each property and outlet to understand how bookings, orders, stock and staff are managed today.

2. 2

   Integration blueprint

   We design how PMS, POS, booking engine, ERP and HRMS will share data, including charge codes and revenue mapping.

3. 3

   Costing and roster setup

   We configure recipes, menus, par levels, shift patterns and pay rules with your chefs, managers and HR team.

4. 4

   Off-peak go-live

   We schedule cut-over outside your busiest periods and run parallel checks on revenue, stock and payroll.

5. 5

   Outlet-level training

   Short, role-specific training for front office, kitchen, stores and finance teams, suited to shift-based schedules.

• PMS and POS integration

  Room and outlet revenue posted automatically to finance with correct charge and tax mapping.

• Recipe and menu costing

  Theoretical versus actual food cost by dish, outlet and period, linked to supplier prices.

• Shift rostering

  Demand-based rotas for seasonal peaks, events and Ramadan hours, with overtime visibility.

• Central purchasing

  Consolidated supplier orders, approved supplier lists and stock transfers between outlets and a central kitchen.

• Direct booking journey

  Fast, mobile-friendly booking and reservation paths on your own website to reduce commission costs.

• Daily revenue dashboard

  Occupancy, covers, average spend and labour cost by property or outlet, ready every morning.

• Tourism licensing and classification

  The relevant emirate's tourism authority licenses and classifies hotels and other tourism establishments and sets related requirements. Bills may include government fees and service charges that must be applied and reported correctly; confirm current rules with that authority.

• Food safety

  Restaurants, kitchens and caterers are overseen by the relevant food safety authority. Systems for supplier records, stock rotation and temperature or hygiene checklists help support your food safety management.

• VAT and corporate tax

  Hospitality supplies are generally subject to 5% VAT, and corporate tax at 9% applies to taxable income above AED 375,000. Service charges and fees can affect how VAT is calculated, so take advice on your billing setup.

• Employment rules for shift work

  Federal Decree-Law No. 33 of 2021 governs working hours, overtime, rest days, leave and gratuity, with salaries paid through WPS. Payroll rules should reflect these requirements and any reduced Ramadan hours.

This is general information, not legal or tax advice. Regulations change — confirm current requirements with the relevant UAE authority or your adviser.

• Faster, more accurate daily reporting

  Revenue from rooms and outlets reaches finance automatically, so managers review results instead of compiling them.

• Tighter food and beverage margins

  Recipe costing and stock control highlight waste and price changes early.

• Rosters that match demand

  Better shift planning helps control labour cost in quiet periods and maintain cover during peaks.

• More direct business

  Stronger search visibility and booking journeys can grow reservations that carry no third-party commission.

• Better guest relationships

  A single guest profile supports personal service, loyalty offers and repeat visits.